FAQ’s

Where are the products shipped from?

All products are shipped from Sydney, NSW.

What payment methods do you accept?

We accept Visa, Mastercard and Debit cards. All payments will be processed via PayPal.

How long does it take to process an order once payment is received ?

Once payment is received we endeavour to ship all of our products within 24-48 business hours via Go Logistics & our Courier service.

How long does delivery take?

* Flat Rate Express Delivery, Allow 1-2 days delivery after the order has been processed for Sydney Metro and Sydney Regional only.

*Courier Service: We offer a flat rate of $29.99 which covers most Australian destinations. Please note that there may be additional fees for interstate and international deliveries. We will contact you directly if an additional cost needs to be discussed.

We invite you to contact us at sales@vrodriguez.com.au if you would like an exact courier quote for your order.

Delivery times for courier service will depend on destination.

 

If you need an order quickly please email us at sales@vrodriguez.com.au BEFORE you place your order to make sure we can get it to you on time for that special occasion.

*please ensure you allow extra time for delivery on public holidays, weekends and during peak holiday seasons

What kind of shipping options are available?

* Flat Rate Express Delivery, Allow 1-2 days delivery after the order has been processed for Sydney Metro and Sydney Regional only.

*Courier Service: We offer a flat rate of $29.99 which covers most Australian destinations. Please note that there may be additional fees for interstate and international deliveries. We will contact you directly if an additional cost needs to be discussed.

We invite you to contact us at sales@vrodriguez.com.au if you would like an exact courier quote for your order.

Delivery times for courier service will depend on destination.

If you need an order quickly please email us at sales@vrodriguez.com.au BEFORE you place your order to make sure we can get it to you on time for that special occasion.

*please ensure you allow extra time for delivery on public holidays, weekends and during peak holiday seasons

Do you ship to international addresses?

Yes we do. Please ensure you select the “Courier Service” as your shipping option at checkout.

Please note that there will be additional costs for international packaging and shipping. We will contact you directly to discuss.

We encourage you to contact us at sales@vrodriguez.com.au BEFORE you place your order so we can provide you with an exact quote.

Do you refund?

If your parcel is damaged during transit please return it back to us and you will receive a refund in full. Alternatively, unless it is an original drawing, we will are happy to offer you a replacement.

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